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Customer service

Every now and then you may have questions about using your bank.

How to address to the bank with suggestion, complaint or comment? How can I save time and avoid standing in line at branches? How can I earn more on my savings? Can I afford a loan for buying a property? Is it possible to manage my accounts without visiting a branch? Is it safe?

In this section, you will find the answers you need and save your time:

Make using your bank easier, more comfortable and profitable!

Dear clients,

Ukrsotsbank offers two hotlines for borrowers in order to provide maximum assistance:

1) 0 800 50 18 10 – for clients with secured loans; (Mon - Fri from 9.00 to 18.00)

2) 044 354 30 58 – for clients with unsecured loans клиентов, including clients with credit cards. (Mon - Sat from 9.00 to 20.00)

Branches & ATMs

Find your nearest branch

Contact сentre

0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge

Branches & ATMs
0 800 3000 90 0 800 3000 90
0 800 3000 90 0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

International and domestic calls according to the tariffs of the operator.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.
At first card account currency is stated, hereafter the settlement currency with payment system is indicated.
Service quality appraisal


Any questions, offers, comments?

We appreciate our cooperation with you. Please fill the feedback form bellow for sharing your suggestions , comments as well as ask us a question or call Contact-center of JSC "Ukrsotsbank" by number 0 800 5000 20 (landline calls within Ukraine are free).

I want to receive the information on new Bank’s services, promotion campaigns and prize drawings.

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