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Explanation to Crimean customers concerning further cooperation with UniCredit Bank


From April 15, 2014 UniCredit Bank is forced to suspend operations and close all branches in the Crimea. The bank, which operates under the laws of Ukraine, has no longer a legal basis for functioning and providing banking services in the region.

UniCredit Bank clients from the Crimea can use their funds anywhere in the mainland of Ukraine. In addition, the transfer of funds through online banking is preserved.

400 UniCredit Bank branches are available for clients, located at 156 population centers of Ukraine. More information on location of UniCredit Bank branches is available at

Taking into account the inability to continue work on the peninsula, the bank was forced to cancel the deposit agreements of Crimean customers on April 17. All funds, including the amount of the deposit and interests, were transferred to the current accounts, including card ones. The customers, whose deposits were transferred to the current card account, can use it today already. The clients, who do not have the card, can get their deposits through a special «U-card», issued instantly when visiting the most convenient branch in Ukraine. When reissuing a deposit for a new term UniCredit Bank offers a loyalty program of +1.5 % for UAH deposits.

It is worth emphasizing that all payment cards issued by UniCredit Bank, are valid until the end of their validity period. Re-issue of cards is carried out by reference to the Contact-center. Delivery of bank cards is possible to any bank branch in other regions.

The following limits were set for the existing Crimean cards covering the whole territory of Ukraine:

  • Cash withdrawals, regardless of the ATM – 1000 UAH/day
  • Cashless payments in retail network - 5000 UAH/day
  • Cashless transfers between UniCredit Bank cards - 5000 UAH/day
  • Cashless transfers via ATMs/kiosks/sms banking system; between payment cards in national currency and payment cards of foreign banks - 5000 UAH/day.

Please note that borrowers are not released from execution of their obligations to the bank under the terms of the concluded loan agreements. Customers can carry out repayment at any UniCredit Bank’s branch in other regions of Ukraine.

More details

Telephone numbers of Contact-center of UniCredit Bank: 0 800 5000 20*, 38 044 205 45 55**, 332***.

* calls from landline and mobile phones within Ukraine are free;
**number for international calls and calls within Ukraine;
***number for mobile calls within Ukraine for MTS, Life and Kyivstar users. Charges are made according to the tariff plan.



Ukrsotsbank is one of the largest universal banks of Ukraine, operating in the local market since 1990. The bank offers full range of services to individuals and corporate clients.

The renovated Ukrsotsbank emerged on 31 October 2016 as a result of strategic deal whereby 99.9% of Ukrsotsbank shares have been transferred from UniCredit Group to ABH Holdings S.A. (АВНН) in exchange for a minority 9.9% stake in ABHH. Thus, the bank has combined 26-year-old traditions of Ukrsotsbank’s client-centric attitude, European quality of service inherent to UniCredit, as well as international banking expertise of ABHH in a number of European countries including CIS. Thanks to the successful synthesis and synergy of the two assets of ABHH in Ukraine, Ukrsotsbank and Alfa-Bank, the banking market of Ukraine will see the rise of a new stronger financial institution. This, in turn, will spur up technological advance, increase efficiency, improve quality of service for the clients, reduce cost of banking services whereas their range will inevitably expand.

The extensive retail network of Ukrsotsbank consists of 237 branches, its headcount reaching nearly 5 thousand employees.

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Press-service Ukrsotsbank

Phone: 0 800 3000 90

Branches & ATMs
0 800 3000 90 0 800 3000 90
0 800 3000 90 0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

International and domestic calls according to the tariffs of the operator.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.
At first card account currency is stated, hereafter the settlement currency with payment system is indicated.
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