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PJSC “Ukrsotsbank”, UniCredit Bank™, to be acknowledged as one of the best banks in retail servicing


PJSC "Ukrsotsbank" that operates under the UniCredit Bank trade mark was acknowledged as one of the best banks in retail service according to the results of the "50 leading banks of Ukraine" research in 2012, held by the "Kommersant-Ukraine" newspaper.

Namely, PJSC "Ukrsotsbank", UniCredit BankTM, ranked 2nd in the nominations "Individuals’ service at the branches" and "Payroll program". The relevant nominations were a composing part of an overall "50 leading banks of Ukraine" rating, which is regularly held by the "Kommersant-Ukraine" edition.

Lyubomir Punchev, Head of Retail Business of PJSC "Ukrsotsbank", UniCredit Bank™, commenting the recognition, said: "We are proud of our work recognitions in retail service. They prove the existence of adjusted work between the Head office and the branches, the teams of which are doing their best to achieve a common result. We still seek the most to improve our today’s work in order to continue rendering the best services to our clients in future".

When choosing the best in the "Individuals’ service at the branches” nomination the following criteria were used: average time, spent for current account opening, accessibility to the account in any branch of the bank with passport, ability to manage an account distantly, quantity of available services of instant money transfer, correlation of operational employees to the quantity of opened accounts for individuals, cost of public utilities payment, overall quantity of branches, share of branches with a possibility to exchange currencies, to buy precious metals and investment coins, quantity of branches, opened after 6 p.m., and quantity of branches, opened on Saturdays.

When choosing the best in the “Payroll program” nomination the following criteria were used: quantity of payroll program implemented, quantity of active payroll program cards, issued by the bank, minimal quantity of employees for launching the payrol program, cost of cash withdrawal at the bank, partner-bank and other banks, availability and limit of an automatic overdraft, limit of maximal overdraft, average rate of overdraft, monthly fee for using the account of Gold card. The accent was made at the appraisal of the service from a salary card holder point of view.



Ukrsotsbank is one of the largest universal banks of Ukraine, operating in the local market since 1990. The bank offers full range of services to individuals and corporate clients.

The renovated Ukrsotsbank emerged on 31 October 2016 as a result of strategic deal whereby 99.9% of Ukrsotsbank shares have been transferred from UniCredit Group to ABH Holdings S.A. (АВНН) in exchange for a minority 9.9% stake in ABHH. Thus, the bank has combined 26-year-old traditions of Ukrsotsbank’s client-centric attitude, European quality of service inherent to UniCredit, as well as international banking expertise of ABHH in a number of European countries including CIS. Thanks to the successful synthesis and synergy of the two assets of ABHH in Ukraine, Ukrsotsbank and Alfa-Bank, the banking market of Ukraine will see the rise of a new stronger financial institution. This, in turn, will spur up technological advance, increase efficiency, improve quality of service for the clients, reduce cost of banking services whereas their range will inevitably expand.

The extensive retail network of Ukrsotsbank consists of 237 branches, its headcount reaching nearly 5 thousand employees.

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