At a glance
Mission & values
Press & Media
Business model
Ukrsotsbank Worldwide
Ukrsotsbank Factsheet
Support Print Add to bookmarks

Contact center of Ukrsotsbank switched to a new generation operating system


Having revised the main inconveniences that occur during calls and connection with the bank’s operator, the Contact Center of Ukrsotsbank switched to a new operating system – an autoinformer, which significantly simplifies communication and saves customer’s time.

Now, when calling the Contact center, you do not need to listen to the answering machine menu to understand which section contains the necessary information, switch to a tone mode by calling from a landline phone, or unlock and turn on the keypad while calling from a mobile phone. The new generation system can recognize voice commands, so a client just has to say the purpose of call and he will be automatically connected with the profile expert.

How the autoinformer works. After a call to the bank, the client hears: "Hello! Welcome to the Contact center of Ukrsotsbank. Tell me, what are you interested in?". If you are interested in:

- "balance, debt, the amount of the minimum payment by credit or payment card", you should say: "balance on the card";

- "the amount of debt, date and amount of the current payment, amount of the last reception on your loan" – "loan balance";

- "card activation" – "activate a card";

- "block your card" ­– "blocking the card ";

- "order a new product in the bank" – "issue a credit card/credit/deposit";

- "internet client bank for legal entities of Ukrsotsbank" – "client bank";

- "key creation" – "key regeneration".

Automated Banking Service (IVR) is also available:

1 – balance on the card account;

2 – amount of minimum payment by credit card;

3 – total amount to be redeemed by credit card;

4 – balance by Oshchadnyi+ account;

5 – instructions for system use.

You can call the Call Center: 0 800 3000 90 (free calls from mobile and landline phones within Ukraine), +380 44 205 45 55 (for foreign and landline calls within Ukraine) and 332 (short number for calls from mobile operators Vodafone, Kyivstar and lifecell).


Ukrsotsbank is one of the largest universal banks of Ukraine, operating in the local market since 1990. The bank offers full range of services to individuals and corporate clients.

The renovated Ukrsotsbank emerged on 31 October 2016 as a result of strategic deal whereby 99.9% of Ukrsotsbank shares have been transferred from UniCredit Group to ABH Holdings S.A. (АВНН) in exchange for a minority 9.9% stake in ABHH. Thus, the bank has combined 26-year-old traditions of Ukrsotsbank’s client-centric attitude, European quality of service inherent to UniCredit, as well as international banking expertise of ABHH in a number of European countries including CIS. Thanks to the successful synthesis and synergy of the two assets of ABHH in Ukraine, Ukrsotsbank and Alfa-Bank, the banking market of Ukraine will see the rise of a new stronger financial institution. This, in turn, will spur up technological advance, increase efficiency, improve quality of service for the clients, reduce cost of banking services whereas their range will inevitably expand.

The extensive retail network of Ukrsotsbank consists of 237 branches, its headcount reaching nearly 5 thousand employees.

Social networks:


Press-service Ukrsotsbank

Phone: 0 800 3000 90

Branches & ATMs
0 800 3000 90 0 800 3000 90
0 800 3000 90 0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

International and domestic calls according to the tariffs of the operator.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.
At first card account currency is stated, hereafter the settlement currency with payment system is indicated.
Service quality appraisal


Any questions, offers, comments?

We appreciate our cooperation with you. Please fill the feedback form bellow for sharing your suggestions , comments as well as ask us a question or call Contact-center of JSC "Ukrsotsbank" by number 0 800 5000 20 (landline calls within Ukraine are free).

I want to receive the information on new Bank’s services, promotion campaigns and prize drawings.

Required fields