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What differs call-centers in the Ukrainian banks?


Отвечает начальник управления контакт-центра "Укрсоцбанка" Светлана Левченко:

В целом, в наборе используемых технологий и предлагаемых сервисов контакт-центров украинских банков значительных различий нет. Согласно ежегодному исследованию ВАКЦ (Всеукраинской организации контактных центров), если сравнивать средний показатель по рынку банковских контакт-центров с функционалом контакт-центров лидирующих банков, то существует некоторая разница, а именно, в ключе обслуживания розничных клиентов. Ту же тенденцию можно наблюдать, анализируя технологическую оснащенность контакт-центров украинских банков.

Date: 09.04.2013

Phone: 0 800 3000 90

Branches & ATMs
0 800 3000 90 0 800 3000 90
0 800 3000 90 0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

International and domestic calls according to the tariffs of the operator.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.
At first card account currency is stated, hereafter the settlement currency with payment system is indicated.
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