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FAQ

Why Ukrsotsbank changes its logo?

Are there going to be any changes to the bank details, tariffs, contract terms, etc. as a result of rebranding?

Is it true that UniCredit Bank has become a Russian bank?

What will happen after the deal closing?

Who will be head of Ukrsotsbank after the deal closing?

How will Ukrsotsbank operate after the deal closing?

How will Alfa-Bank Ukraine and Ukrsotsbank be operating from the deal closing till the moment the integration is complete?

What will happen to clients’ accounts, deposits and other products? Will the rates and other terms be changed? Will there be any changes for clients of the two banks?

How will customers get information about integration?

What does the agreement between UniCredit Group and the ABH Holdings mean?

Is it true that Alfa-Bank purchased Ukrsotsbank?

Why do you need this deal? Especially now, in times of crisis and changes at the banking market of the country.

Who approved the deal?

Why did UniCredit Group decide to leave Ukrainian market?

When will the agreement between two financial institutions be closed?

Who has become Ukrsotsbank’s new shareholder after the agreement closing?

Private clients

1. Why are you have refused a credit?

2. Are there hidden fees for a loan?

3. How do I know the schedule of payments on the loan?

4. What is the period for consideration of a car loan application?

5. How can I prepay the loan?

6. Whether the client to inform the Bank to change of personal information?

7. I have already repaid the loan in the PJSC "Ukrsotsbank". Can I expect to get another loan on more favorable terms?

8. May car loan be received if income is not officially confirmed?

9. Who is the owner of the car when signing a credit agreement?

10. Do I insure the car every year?

11. Is there any possibility of the amount of insurance to issue a loan?

12. When you make a loan to bring the Guarantor?

13. What is passed to the collateral for buying a car on credit?

14. Can a third person to repay of loan?

15. Does the Bank of any shares of car dealers?

Internet-banking

Individuals

Ukrsotsbank Online

Legal entities

Branches & ATMs

Contacts

0 800 3000 90

0 800 3000 90

0 800 3000 90

0 800 3000 90

332

0 800 3000 90

Support

Calls from fixed and mobile networks in Ukraine are free of charge.

The callback service for mobile calls.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

For international and domestic calls.

The callback service for mobile calls.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.

At first card account currency is stated, hereafter the settlement currency with payment system is indicated.

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Any questions, offers, comments?

We appreciate our cooperation with you. Please fill the feedback form bellow for sharing your suggestions , comments as well as ask us a question or call Contact-center of PJSC "Ukrsotsbank" by number 0 800 5000 20 (landline calls within Ukraine are free).