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Ukrsotsbank Worldwide
Ukrsotsbank Factsheet

In case of loss or theft of the Business/ Gold/ Platinum/ Infinite/ World Elite card, card holder can apply to the bank requesting the Emergency Help service, namely emergency card replacement or emergency cash withdrawal.

In this case cardholder can:

1. Contact theInformation Support Department of the bank: 0 800 3000 90.

2. Contact Global Cardholders support. Call numbers of the Global Cardholders support in different countries can be found on the website of IPS MasterCard Wordwide and Visa Int.

Emergency card replacement

Note that for safety purposes card replacement is provided without PIN-number, so the card cannot be used in ATMs and without CVC2/CVV2: card cannot be used for payment in Internet. Transactions on these cards are performed by reading from magnetic strip of cards-replacement while paying for goods and services. Card-replacement is meant for use only overseas, the term of itcorresponds to the period of client’s staying abroad. After returning to Ukraine card-replacement must be returned to the bank. The customer should contact the branch that serves card account, return card-replacement and order new card to the account.

Emergency cash withdrawal

In case of emergency cash withdrawal cash is given to a client within the existing limitations set by the National Bank of Ukraine for operations feasible without opening a current account. Emergency cash withdrawal is performed through the closest to the location of the cardholder bank branch.

Service Tariff*
Emergency card replacement 250 USD
Emergency cash withdrawal 200 USD

* Debited from the card's account. The courseof converting operations made in currency that differs from currency of card account is established by the bank on the day of withdrawals from the card account and is displayed on the bank's website.

Information about limitations can be found in the section Limitations on operations.

Information about tariffs can be found in the Necessary documents section


Branches & ATMs

Find your nearest branch

Contact сentre

0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge

Branches & ATMs
0 800 3000 90 0 800 3000 90
0 800 3000 90 0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

International and domestic calls according to the tariffs of the operator.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.
At first card account currency is stated, hereafter the settlement currency with payment system is indicated.
Service quality appraisal


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