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Ukrsotsbank Worldwide
Ukrsotsbank Factsheet

Сardholders of Masterсard World, Masterсard Platinum, Masterсard Debit Business STANDARD cards issued before March 1, 2017, and World Elite Mastercard from Ukrsotsbank have an opportunity to use Mastercard concierge service.

Concierge Service is information and management support that is available around clock in any part of the world, 7 days a week, 365 days a year.


Rules of getting services:

1. If you need any information or help, you can contact with round clock Contact Center concierge service:

  • by phone: 044-593-11-11
  • by e-mail:
  • by SMS-message with a brief description of a request for number +38(093)177-77-74
  • by  dialog application CHAT-BOT TELEGRAM (@Mcconcierge_bot)

2. For identification you need to provide the following data: name, phone number.

3. After your identification coordinator of Concierge Service communicates with you and ensures the provision necessary services. Services are provided to the extent specified in the list of services.

4. Fulfillment services mean providing information about services and the organization service that is indicated in the list of services.

Branches & ATMs

Find your nearest branch

Contact сentre

0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge

Branches & ATMs
0 800 3000 90 0 800 3000 90
0 800 3000 90 0 800 3000 90

Calls from fixed and mobile networks in Ukraine are free of charge.

Number to be used for calls from mobile number within Ukraine for Vodafone, Kyivstar, lifecell subscribers.

Rates according to tariff plan used by user.

The callback service for mobile calls.

International and domestic calls according to the tariffs of the operator.

Rates apply to the actual date of writing-off from the account and are close to the bank’s exchange rate while blocking the necessary amount at the time of the transaction fulfilment.
At first card account currency is stated, hereafter the settlement currency with payment system is indicated.
Service quality appraisal


Any questions, offers, comments?

We appreciate our cooperation with you. Please fill the feedback form bellow for sharing your suggestions , comments as well as ask us a question or call Contact-center of JSC "Ukrsotsbank" by number 0 800 5000 20 (landline calls within Ukraine are free).

I want to receive the information on new Bank’s services, promotion campaigns and prize drawings.

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